Effective Date: September 10, 2026
Penpal Vibez LLC (“Penpal Vibez,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use penpalvibez.com or purchase our services.
We may collect information you provide when you subscribe, purchase a gift membership, contact us, submit a review, or otherwise interact with the site. This may include name, email address, mailing address, age group, recipient information, optional personalization details, and review content.
Payments are processed by third-party payment processor Stripe. Penpal Vibez does not need to store your full payment-card number. Stripe may collect and process payment information under its own privacy terms.
We use information to process memberships and payments, prepare and mail the selected service, provide customer support, manage cancellations and subscription changes, prevent fraud and abuse, improve our service, and communicate service-related notices.
Because Penpal Vibez is a physical-mail service, mailing information is necessary to deliver a subscription. We limit access to information to people and service providers who need it to operate the service.
If you voluntarily submit a review, you may choose whether to provide your name. Reviews may be displayed on our website or marketing channels. Please do not submit sensitive personal information in a review.
Penpal Vibez is designed primarily for adults. For recipients under 18, a legal guardian must create and manage the membership. We do not ask children to independently create accounts. For recipients under 13, we take additional precautions and will not knowingly collect personal information directly from a child without the consent required by applicable law.
We may use cookies, analytics, or similar technologies to operate and improve the website. Third-party tools may process technical information according to their own policies. We will provide any legally required choices or notices.
Penpal Vibez is intended to be accessible internationally. Information may be processed in the United States or other countries where our service providers operate. International users may have additional privacy rights under local law.
We retain information only as reasonably necessary for business, legal, accounting, fraud-prevention, and customer-service purposes. We use reasonable administrative, technical, and organizational safeguards, but no internet system can be guaranteed completely secure.
You may request access, correction, deletion, or other rights available under applicable law by contacting us. Some information may need to be retained when legally required or necessary to complete transactions.
We may use payment processors, website hosting providers, email providers, analytics services, shipping/postal services, and other vendors necessary to operate Penpal Vibez.
We may update this Policy from time to time. The updated version will be posted with a revised effective date.
Email: support@penpalvibez.com
Important: This template is a starting point, not legal advice. Before a worldwide launch, have a qualified attorney review it for the jurisdictions in which you will sell and ship.